Frequently Asked Questions

Please find below a selection of frequently asked questions about the ProNav system. If you cannot find the answer to your question please click here to contact us and we will endeavour to answer your question as quickly as possible.


1. What video formats does my ProNav support?
2. Why does the screen of my ProNav turn itself off frequently after a few minutes?
3. My ProNav cannot obtain a satellite fix?
4. The sound does not appear to be working on my ProNav?
5. My ProNav does not appear to be able to connect to my computer?
6.
7.
8. What is the Bluetooth pairing code for the ProNav PNN200/220 and PNN300?
9. The touch screen does not appear to work properly and is misaligned?


1. What video formats does my ProNav support?

The video player of the PNN350/PNN350WE/PNN400/PNN420 supports file types: WMV, 3GP, MPG4, FLV, AVI, ASF, DIVX 5.0, 4.0, 3.11, XVID and MPEG2 up to 480x272 resolution.


2. Why does the screen of my ProNav turn itself off frequently after a few minutes?

If your ProNav keeps turning itself off, then it may simply be due to incorrect system settings. Please ensure that the the “backlight” settings are set to “always on” and not set to “off after 1 minute, 2 minutes etc”. You can find the backlight setting under the Settings menu on the main menu screen of the device.

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3. My ProNav cannot obtain a satellite fix?

If your ProNav appears to be having difficulty acquiring a GPS fix firstly ensure that you are located outside, with a clear view of the sky. If you are inside or under cover, your ProNav may not be able to acquire a GPS fix. Adverse weather conditions may also make it more difficult to acquire an adequate GPS fix, as well as being located near tall buildings or in heavily built-up areas.


4. The sound does not appear to be working on my ProNav?

First check that your ProNav is not set to mute and that the volume is turned up to maximum. If your system has an FM Transmitter, make sure that this is NOT enabled as this will disable the speaker on the unit. Simply set the "FM Setting" slider to "0" to disable it. (This is located under the FM button under the Settings menu, accessed from the main screen of the device).

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5. My ProNav does not appear to be able to connect to my computer?

If your computer is running Windows XP or an earlier Windows operating system, you may need to download a free copy of Microsoft ActiveSync (CLICK HERE to download a copy) . If your computer is running Windows Vista or Windows 7, you will need Windows Mobile Device Centre (CLICK HERE to download a copy). Once you have installed the program turn your unit on and wait for the main screen to load, then connect the unit to your laptop or PC using the USB cable.


6. What audio formats does my ProNav support?

The audio player of the PNN350/PNN350WE/PNN400/PNN420 supports files types:WMA, MP3 and WAV.

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7. When I switch on my ProNav a popup message appears telling me that the software is out of date?

This message appears approximately one year after the ProNav is first used and is merely advisory, suggesting that you might want to update your mapping. Your unit will work as normal, however, the message will now appear every time you turn your system on. If you wish to purchase a map update (subject to availability), please use visit Online Shop


8
. What is the Bluetooth pairing code for the ProNav PNN200/220 and PNN300?

The default number required for pairing the Bluetooth function to your mobile phone is ‘8888’. The name of the SatNav is shown and underneath that is the code for connecting to your SatNav.


9.The touch screen does not appear to be working properly and is misaligned?

Occasionally, the touch screen of your ProNav needs to be recalibrated. To do this tap the Calibration button (This is located under the Settings menu, accessed from the main screen of the device) and follow the on screen instructions. It is important that you use the stylus and not your finger to calibrate your touch screen

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Support Quick links

Not found the support information you require? Try looking at some of our other support pages for the answer:-

 

Download user manuals and information guides

 

Contact customer support

 

Register your ProNav for email notifications of future updates